Refund and Returns Policy

Last Updated: November 2026

At Valley Dreams UK, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Returns Eligibility

You may request a return within 14 days of receiving your order if you change your mind.

To be eligible for a return:

  • Items must be unworn, unused and in their original condition.

  • Items must have their original tags and packaging.

  • Proof of purchase or order confirmation must be provided.

  • Items must not be damaged through misuse or improper handling.

2. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

Our team will provide instructions on how to proceed with your return.

3. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photographs of the issue. We will review your request and arrange an appropriate solution, such as a refund or replacement, in accordance with applicable consumer laws.
Contact Mail: [email protected]

4. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For eligible online order cancellations, refunds will include the standard delivery charge where required by law.

5. Return Shipping Costs

For returns due to a change of mind, customers may be responsible for return shipping costs where this has been clearly communicated before purchase.

If an item is faulty, damaged or incorrect, we will cover reasonable return costs as required by applicable law.

6. Exchanges

If you need a different size or item, please contact our customer support team. Exchanges are subject to product availability.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may need to be returned after delivery.

Your statutory cancellation rights for online purchases remain unaffected.

8. Contact Us

For any questions about refunds, returns or exchanges, please contact our customer support team through the contact details provided on our website.Contact Mail: [email protected]

Valley Dreams UK

We appreciate your trust and thank you for shopping with us.